Owner FAQs

We believe in transparent, value-driven pricing. Our fee structure is simple: 8% per month, capped at $120/month for ongoing management, and 35% of the first month's rent for listing, showing, and securing a qualified tenant. Unlike other companies that nickel-and-dime you, we don't charge extra fees for most services such as lease renewals, property inspections, etc. Additionally, our in-house maintenance and contracting crews save our owners up to 40% on repairs, upgrades, and remodels.

We handle all aspects of property maintenance and repairs. Our in-house general contractor and maintenance crew provide cost-effective services, saving you up to 40% off retail pricing. From routine upkeep to emergency repairs, we ensure your property remains in top condition, protecting your investment and keeping tenants satisfied.

We conduct thorough move-out inspections, documenting any damages beyond normal wear and tear. Charges for excessive damage or cleaning are deducted from the security deposit. Our clear lease terms and regular property inspections help minimize move-out charges, protecting your property and your tenant relationships.

We follow all Arizona laws regarding move-out notices, but we aim to go over and above the requirements so that both tenants and owners have plenty of notice to make important decisions. For lease terminations, we typically provide 60-90 days' notice, depending on the lease terms. Our goal is to minimize vacancy periods while complying with legal requirements and maintaining positive tenant relationships.

We respect both owner and tenant rights when it comes to property access. We conduct two mandatory inspections per year, providing you with interior and exterior photos. Additional owner-requested inspections are free of charge. For maintenance or other needs, we provide proper notice to tenants as required by law, ensuring smooth operations and positive tenant relations.

We typically don't charge separate cleaning fees up-front. Instead, we ensure tenants understand their responsibility to leave the property in good condition. Our thorough move-out inspections and clear lease terms help minimize cleaning issues. If excessive cleaning is required, it's deducted from the security deposit, protecting your bottom line.

We assess carpet condition during our bi-annual inspections and advise on replacements as needed. Our in-house flooring services offer below-market rates, saving you up to 40% off retail pricing. We balance maintaining your property's value with cost-effective solutions, ensuring your investment stays attractive to quality tenants without breaking the bank.

Yes, and we can ensure your property's AC system is well-maintained. Our in-house maintenance team performs regular HVAC tune-ups at below-market rates, saving you money while keeping tenants comfortable. This proactive approach helps prevent costly emergency repairs and extends the life of your HVAC system.

Absolutely, though it's rarely necessary thanks to our tenant screening process. We handle the entire eviction process from start to finish, protecting your investment and peace of mind. With our 1% annual eviction rate across over 500 managed properties, we excel at finding reliable tenants who pay on time and respect your property.

As a full-service property management company, there's very little we can't do! From handling HOA dues and violations to managing rental tax collection and remittance, we've got you covered. We even offer in-house maintenance, remodeling, and sales services.

No, we do not manage Section 8 properties and there is no requirement that a landlord accept Section 8.

Absolutely! We're fully licensed and have been serving the Phoenix metro area for over 15 years. Unlike fly-by-night operations, we're a family-owned, local business with a track record of success. Our in-house general contractor is also fully licensed and bonded, providing you with professional, reliable service at every level.

You bet! While we appreciate calls during business hours whenever possible, our dedicated team is available after hours for emergencies. For non-urgent matters, please give us a call during business hours (9a - 5p/M - F). We're here to give you peace of mind, day or night.

Absolutely! We offer direct deposit for all owner payments. Your rental income is collected and paid out by the 15th of each month, straight to your account. No more waiting for checks in the mail or making trips to the bank. It's all part of our commitment to making your investment truly passive.

The executed lease is always available for your review in your personal owner portal. Before proceeding with any new tenant, we review the lease terms with you to ensure they align with your preferences. While we handle the paperwork and logistics, you're always in the loop and have the final say. It's your property, after all!

Yes, we do! For owners looking to sell, we offer reduced commission rates. Our ‘in-house’ contracting services can handle all upgrades and remodels often saving 20-40% off retail. Our intimate knowledge of the local market and your property's history gives us a unique advantage in marketing and selling your investment.

Say goodbye to payment delays! Rent is collected at the beginning of the month and paid out to owners by the 15th. With our direct deposit option, your money goes straight into your account. No more waiting by the mailbox or worrying about lost checks.

We've streamlined rent collection to maximize efficiency and minimize headaches. Tenants have multiple payment options, encouraging prompt payments. Late fees are strictly applied and charged to the tenant to cover enforcement costs.

We typically sign 12-month leases to provide stability for both owners and tenants. However, we're flexible and can accommodate different terms if you prefer. Our average tenant stays for 4.5 years – that's long-term stability you can bank on!

We usually charge one month's rent as a security deposit, striking a balance between protecting your property and attracting quality tenants. Our thorough screening process (including credit checks and income verification) helps us identify responsible renters who'll treat your property with respect.

Every situation is a little bit different, but we are typically able to get started on your account immediately once the documentation is complete. Give us a call and we’ll tell you exactly what to expect.

We manage residential properties across the Phoenix metro area, including single-family homes, condos, townhouses, and multi-unit buildings. From Scottsdale luxury homes to Glendale starter houses, we have the expertise to maximize your property's potential.

You'll receive detailed monthly statements including income, expenses, and maintenance updates. Our owner portal provides 24/7 access to these reports, along with yearly summaries for tax purposes. We also send photos from our bi-annual inspections, keeping you informed without being intrusive.

We hold the security deposit in a separate, trust account as required by Arizona law. This ensures proper handling and quick processing at lease end. Our detailed move-in and move-out inspections protect both you and the tenant, minimizing disputes and ensuring fair treatment of the deposit.